New patients
Getting started at Preferred Behavioral Health
Reaching out is the hardest part. We'll take it from here: check your insurance, send your paperwork, and find a time that works for you.
- Call or request onlineCall 618-398-4226, Monday–Thursday, 9am–6pm, or send a new client request. No referral needed.
- Insurance & paperworkWe verify your benefits and send intake forms to complete before your visit.
- First appointmentMeet your provider in person in Fairview Heights or by secure video.
Insurance
Plans we accept
We're in network with most major plans, Medicare, and Illinois Medicaid plans. Networks change, so please call to confirm your plan before your first visit.
AetnaAmbetterBlue Cross Blue Shield of IllinoisBlue Cross Community Options (Medicaid)CignaDevoted HealthGEHAHumanaMedicaMedicareMeridian (Illinois Medicaid)TRICARE (TriWest)UMRUnitedHealthcare
Before your visit
What to bring
- Photo ID and the front and back of your insurance card
- A list of current medications and doses, including over-the-counter
- Past mental health treatment, including medications you've tried
- A parent or guardian for patients under 18
Office618-398-4226
Alternate line618-398-1306
HoursMon–Thu, 9am–6pm
Address141 Market Place Drive, Suite 100, Fairview Heights, IL 62208
New patient FAQ
How much will my visit cost?
It depends on your plan. We verify your benefits before your first visit and tell you what to expect, including any copay.
Do you take Medicaid?
Yes. We work with Illinois Medicaid plans including Meridian and Blue Cross Community Options. Call to confirm your specific plan.
Can I be seen by telehealth?
Yes, for many visits, if you are located in Illinois at the time of the appointment.
What if I'm in crisis?
Call or text 988 any time, or call 911 for an emergency. We are an outpatient practice and can't provide emergency care.